Refund Policy

Our approach to cancellations and refunds

This policy explains when refunds may be available for paid Fennec subscriptions.

1. Subscription Charges

Paid subscriptions are billed in advance on a recurring basis. By subscribing, you authorize us to charge the applicable fees.

2. Standard Refund Rule

Except where required by law, subscription payments are generally non-refundable once a billing period has started. Since the free plan offers unlimited local recording, please try it first to ensure it meets your needs.

3. Cancellation

You may cancel at any time. Cancellation will take effect at the end of the current billing period.

4. Exceptional Refunds

We may consider partial or full refunds in cases of duplicate charges, clear billing errors, or extended service outages.

5. Contact

For refund requests, contact fennec_app@126.com with your account email.

Effective date: April 18, 2026